供應(yīng)ABB.AB.GE.安川.發(fā)那科.??怂共_.西屋.KUKA,.施耐德.ebm,wistro ,mdexx ,施樂百,卡特拉漢莫、伊頓
近日,奔馳漏油事件引發(fā)輿論廣泛關(guān)注。14日,西安市互聯(lián)網(wǎng)信息辦公室在官方微博發(fā)布消息稱,涉事4S店涉嫌質(zhì)量問題已被立案調(diào)查,市場(chǎng)監(jiān)管部門責(zé)成盡快退車退款。
消費(fèi)維權(quán)常有之事,為何此次西安維權(quán)事件引發(fā)高熱輿情?筆者認(rèn)為,是因?yàn)檫@事是出在奔馳這樣的高端品牌身上,汽車竟在客戶提車過程中出現(xiàn)發(fā)動(dòng)機(jī)漏油,讓人感覺匪夷所思,與奔馳這樣的大品牌給公眾的“人設(shè)”產(chǎn)生太大反差。同時(shí),從網(wǎng)友反映來看,涉事門店在處理投訴中的態(tài)度也給人以“傲慢”“推諉”的印象。第二是因?yàn)檐囍鞣浅B(tài)的維權(quán)形式,在網(wǎng)絡(luò)社會(huì)中極易成為傳播熱點(diǎn)。而且,車主在維權(quán)中雖然表現(xiàn)“失態(tài)”,但是無論是在視頻中的控訴還是在聯(lián)合調(diào)查組介入后所提出的8點(diǎn)訴求,均以“有理有據(jù),合情合理”引發(fā)不少網(wǎng)民共鳴。
目前,事件仍在調(diào)查中,所涉汽車是否存在質(zhì)量問題尚無定論。同時(shí),奔馳方面及涉事門店與客戶也尚未達(dá)成最終解決方案。對(duì)于此次事件究竟孰是孰非,我們目前還不宜過多置評(píng)。但是由此事件引發(fā)的思考不應(yīng)局限于一事一時(shí)的個(gè)案式關(guān)注,而在于讓我們以理性和建設(shè)性的態(tài)度,從三個(gè)維度去探討,如何建設(shè)一個(gè)的市場(chǎng)環(huán)境、消費(fèi)環(huán)境、營商環(huán)境。
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